Returns


POLICY

NO REFUNDS NO EXCEPTIONS.NO CANCELLATIONS. Store credit only. Items purchased from VINI VIDI VICI LABEL are eligible for store credit within 5 days after delivery. 

Store Credit must be used within 

A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for exchange, or store credit.

Customer are responsible for return shipping .

NO CHANGES may be made once an order has been placed.

Vini Vidi Vici reserves the right to refuse any return at anytime.

CONDITIONS

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition:

BODY SUITS, SWIMWEAR AND LINGERIE ARE NOT RETURNABLE

 

TOPS, SELECT BOTTOMS, AND DRESSES

Please be careful of makeup or deodorant rubbing off on the garment. It will not be accepted .

RETURNS

We will send you an email when your return package is delivered back to our warehouse. Please note, returns do take us 3-10 business days to process upon reaching our facility. Once your return is processed and your credit is issued, you will receive a confirmation email.

DAMAGED ITEMS

We will do our best to inspect each item before sending it out. However, If you receive an item that is damaged, please contact our customer service immediately by emailing info@vinividivicilabel.com 
Please include your order number in the subject line, a description of the damage, as well as photos. If we deem your return acceptable, you will receive a RA# (return authorization number) and instructions on returning item(s). If an item(s) is returned without prior approval and RA# your credit card will be charged $25 and item(s) will be returned to you.